Pinito

Draft. This page is not final yet. Words in square brackets and notes marked TODO are still to be filled in.

Pinito support

Write to us at [SUPPORT EMAIL]. A person reads every message, and we answer within [RESPONSE TIME].

Please write from the email address of your family account. That address is how we find your family. We never ask for your sign-in code, and you should never send it to anyone.

Opening the parents' area

Everything below starts in the parents' area.

  1. If a child is drawing, tap the child's avatar and name on the home screen. Pinito goes back to the screen where children choose who is drawing.
  2. Tap "Parents" at the bottom right.
  3. The iPad asks for Face ID, Touch ID or its passcode.

The parents' area opens on the "Family" screen. If your iPad has no passcode, the area opens without asking. Set a passcode in the iPad's Settings to keep it for grown-ups.

Deleting the family account

Deleting the account removes every child's profile, all pictures and coloring, the print history and the allowances from our servers. It can't be undone.

  1. Open the parents' area.
  2. At the bottom of the right column, tap "Delete the family account".
  3. If you want to keep the pictures, tap "Save all pictures to Photos" first and wait until it finishes.
  4. Tap "Email me a code". We send a code to your family account's email.
  5. Type the code, then tap "Delete the family account".

The iPad needs an internet connection for this. Other iPads signed in to the family lose the account the next time they connect. Pictures you saved to Photos stay there.

Deleting the account doesn't cancel the subscription. Cancel it as described below.

If you can't use the iPad any more, write to us from the family account's email.

TODO COL-175. Deleting an account for a parent who writes in needs a support tool that isn't built yet. Once it ships, add "and we will delete the account for you" above.

Removing one child

  1. Open the parents' area and tap the child under "Children".
  2. At the bottom, tap "Remove [child's name] from the account".

The child disappears from every iPad in the family. We keep the profile and pictures for 90 days in case it was a mistake. Then we delete the ideas, pictures, coloring and requests, and blank the child's name and interests. A record without the name stays until the family account is deleted, as the privacy policy explains. Within those 90 days, write to us and we can bring the child back.

Managing or cancelling the subscription

Apple handles the subscription. On the iPad, open Settings, tap your name, then Subscriptions, then Pinito. There you can switch between the monthly and annual plans, or cancel.

Cancel at least 24 hours before the current period or the trial ends, or Apple charges for the next one. After you cancel, the subscription keeps working until the end of the period you paid for.

If you subscribed with a different Apple Account, sign in with that one to manage it.

For a refund, go to https://reportaproblem.apple.com. Apple decides on refunds, and we can't issue them ourselves.

Restoring a purchase

The subscription belongs to your family account, not to one iPad. On a new iPad, sign in to Pinito with the same email address, and your family, its pictures and the subscription come back with it.

If the subscription doesn't show up, write to us from the family account's email.

TODO COL-53. The "Restore purchases" button under "Account" in the parents' area is switched off until buying in the app is built. Add the in-app steps here once it works, and check that signing in on a new iPad really brings the subscription back.

If a picture seems wrong

Pinito rewrites every idea to fit the child's age and checks every finished page before the child sees it. No check is perfect. If a picture feels wrong for your child, we want to know.

Write to us at [SUPPORT EMAIL] with:

To make new pictures gentler for a child, open the child in the parents' area and set "Picture content" to "Gentle" or "Very gentle".

You can't report or delete a single picture from inside the app yet.

TODO COL-173. Reporting a picture from the app is planned. Update this section when it ships.

Common questions

Does my child need an account? No. You sign in once with your email. Each child taps their own avatar on the first screen and never signs in.

Which devices does Pinito run on? iPads with iPadOS 27 or later. There is no iPhone app.

Does Pinito need the internet? New pictures and changes to a picture need a connection. Coloring pictures you already have works without one.

We have a new iPad. How do we get our pictures back? Install Pinito and sign in with the same email. Your children's profiles, pictures and coloring come back. A few settings belong to one iPad and you set them again there, such as saving to Photos and how many pages a day print without asking.

What's the difference between signing out and deleting the account? Signing out takes the family off this iPad only. The account stays, and signing in again brings everything back. Deleting the account removes it from our servers. A backup copy is gone within 30 days.

How does voice input work? It's off until you turn it on for a child under "Voice input" in that child's settings. The iPad turns speech into words itself, and no audio leaves the iPad. The words then go to our server as the child's idea, like a typed idea.

I didn't get the sign-in email. The email comes from "Coloring Pages", Pinito's working name, so check your spam folder for it. A code works for 10 minutes. You can ask for a new code after a minute, up to 5 times an hour.

How many pictures can a child make? You choose a number of new pictures per week for each child under "New pictures per week". Pictures that fail don't count, and coloring never runs out.